Customer Service

PROUDLY CANADIAN:

MountainCultures.com is located in Calgary, Alberta, Canada. This location enables us to provide the best online shopping experience for both our Canadian and American customers. Canadian's can take advantage of cheap shipping with no brokerage fees. Canadian citizens outside of Alberta will also benefit from Alberta's low sales tax rate of just 5%. American's can take advantage of the favorable exchange rate and save big on all of our products as well as take full advantage of our massive inventory of products available at a click of a finger.

Everything on MountainCultures.com is priced in Canadian dollars.

RETURN INSTRUCTIONS:

MountainCultures.com accepts opened product in sellable condition for return or exchange within 14 days of the sale.

All Sale Items at 20% or more discount off the regular price are final sale and do not qualify for return of any kind unless product is defective.

Contact sales@mountaincultures.com to obtain a return authorization. Instructions will be provided on where to ship the product, please clearly label the returned product with the return authorization number. Shipping on returned items will be the responsibility of the buyer.

Please ensure that you contact us before returning your product. All tags and original packaging are required for a full return to be issued. Items damaged in return shipping due to inadequate or incorrect repackaging may be charged a restocking fee of up to 30% of the purchase price. We also reserve the right to assess a restocking fee if the return does not follow the guidelines listed in our Return Policy, or if the return accrues any additional damage due to improper care or poor repackaging. Examples include (but are not limited to): pet hair, makeup stains, excessive perfume/cologne smells, missing parts or important tags, etc.

SHIPPING INFORMATION:

MountainCultures.com ships internationally. For orders outside of Canada & USA. MC will deal with the order on a case by case scenario. Please contact customer service to find out if we ship to your address and to receive a shipping quote

PRIVACY AND SECURITY:

All information obtained at MountainCultures.com is for our internal use only. Your private information will never be sold, loaned, or given to anyone.

MountainCultures.com ensures a very high level of security for your online purchases. We utilize 128 bit secure encryption software (SSL) in our checkout process. This software encrypts all your personal information on the internet. If you prefer to order by phone, please call us at 888.367.9566.