Got questions? We've got answers. Below you'll find answers to the things we hear most often. If you don't see what you're looking for, feel free to reach out. We're happy to help.
Store & hours
Where is Mountain Cultures located?
We are proudly Canadian! Our retail store is located in the NW community of Royal Oak in Calgary, Alberta. Our address is: Unit 1140, 2 Royal Vista Link NW, Calgary, AB T3R-1T9. More info here.
What are your store hours?
We're open 7 days a week (excluding Off Season & some holidays):
- Monday – Tuesday: 10 am – 6 pm
- Wednesday – Friday: 10 am – 8 pm
- Saturday: 10 am – 6 pm
- Sunday: 11 am – 5 pm
Note: we do not process returns on December 26 or 27.
Can I call or email you with questions before buying?
Absolutely — we love helping customers find the right gear before they commit. Reach us by phone at +1 (587) 349-1450 or email us at info@mountaincultures.com.
Our staff includes provincial and national team athletes as well as coaches, so you're getting advice from people who actually use the gear.
Who is behind Mountain Cultures?
Mountain Cultures was founded in 2008 by Jay Vaughan, a three-time Canadian National moguls champion and World Cup medalist with over 15 years of competitive skiing experience. The store is run by a team of passionate athletes and coaches who use the products they sell. Meet the full team.
Orders & shipping
Do you offer free shipping?
Free shipping is available on select products at a certain value in our webstore. Eligibility depends on your location — not all products qualify, so please check the individual product page for details.
Free shipping is not available for customers in: Alaska, Hawaii, Yukon, Northwest Territories, Nunavut, or any country outside of Canada or the USA. If you're in one of these locations and you purchase an item marked as free shipping, we'll reach out with a shipping quote before sending your package. If you'd like to confirm shipping costs upfront, feel free to contact us at info@mountaincultures.com before placing your order.
I'm a US customer — are there any extra fees?
Duties, taxes, and tariffs now apply to all cross-border shipments into the US for the time being. These fees are the responsibility of the customer, including in the case of returns. We recommend checking current US import duty rates for sporting goods before placing your order.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, and Google Pay.
Do you ship internationally beyond Canada and the US?
We currently focus on Canadian and US customers, but we do our best to accommodate international orders where possible. Please contact us at info@mountaincultures.com to discuss shipping options for your country before placing an order.
Can I pick up my order in the store?
Yes, in-store pickup is available at our Calgary location. If you'd prefer to pick up your order instead of having it shipped, select ‘In store pick up” at check out or , contact us at info@mountaincultures.com or call +1 (587) 349-1450 and we'll arrange it for you.
Returns & refunds
What is your return window?
We accept returns or exchanges within 30 days of purchase, provided the item is in its original, unused condition with all tags and original packaging intact. Items returned after 30 days cannot be refunded or exchanged. Some exclusions apply.
How do I start a return?
Email us at info@mountaincultures.com to request a return authorization number. We'll provide instructions on where to ship the item. Please clearly label the package with your return authorization number, and ensure the item is re-packaged securely.
Are there items that can't be returned?
The following items are final sale and are not eligible for return:
- Sale/clearance priced items (unless defective)
- Skis that have been mounted or drilled
- Protective helmets (in-store and online) — warranty issues are handled by the manufacturer
- Bear Spray
- Electric jetboards and electric hydrofoils, once purchased
- Gift cards
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we’re unable to guarantee receipt of untracked returns.
When will I receive my refund?
Once we receive and inspect your return, we’ll email you to confirm the status of your refund. If approved, your refund will be issued to your original payment method. Please allow a few business days for your bank or credit card company to post the amount — if it hasn't appeared after that, contact us at info@mountaincultures.com.
Products & gear
What brands do you carry?
We carry a wide selection of trusted brands across winter and summer sports. Winter highlights include Fischer, K2, Atomic, Rossignol, Salomon, Blizzard, Head, Dynastar, Marker, Smith, Oakley, Hestra, Ortovox, and many more. Summer brands include Red Paddle Co, Aqua Marina, Ionic Board Co, Landyachtz, Globe, YOW Surfskates, ACON Trampolines, and others. See the full brand list on our homepage.
Can you help me choose the right ski or snowboard?
Yes — this is one of the things we do best. Our team includes competitive athletes and coaches across skiing and snowboarding who can guide you based on your ability level, terrain preference, and budget. Come in-store or reach out at info@mountaincultures.com or +1 (587) 349-1450. We love these conversations.
Do you offer SUP board demos or rentals?
Yes! We offer a SUP Rental/Demo Program so you can try a stand-up paddleboard before you commit to buying. It's a great way to find the right board for your paddling style. Contact us for current availability and pricing.
Do you sell gear for kids?
Absolutely. We carry a full range of kids' gear, including skis, ski boots, snowboards, snowboard boots, goggles, helmets, gloves, and socks. We also carry junior skateboards and protective equipment. Our staff can help size kids' gear properly for safe and comfortable riding.
Do you sell gift cards?
Yes, we offer gift cards that can be used both in-store and online. Please note that gift cards are non-refundable. Browse gift cards.