Shipping & Returns

RETURN INSTRUCTIONS:

Mountain Cultures accepts opened product in sellable condition for return or exchange within 14 daysof the sale.

All Sale Items are final sale and do not qualify for return of any kind unless product is defective.

Contact info@mountaincultures.com to obtain a return authorization. Instructions will be provided on where to ship the product, please clearly label the returned product with the return authorization number. Shipping on returned items will be the responsibility of the buyer.

Please ensure that you contact us before returning your product. All tags and original packaging are required for a full return to be issued. Items damaged in return shipping due to inadequate or incorrect repackaging may be charged a restocking fee of up to 30% of the purchase price. We also reserve the right to assess a restocking fee if the return does not follow the guidelines listed in our Return Policy, or if the return accrues any additional damage due to improper care or poor repackaging. Examples include (but are not limited to): pet hair, makeup stains, excessive perfume/cologne smells, missing parts or important tags, etc.

 

* Mountain Cultures does not accept returns on protective helmets sold in store or on-line due to insurance liabilities unless its a warranty request which in most cases is dealt with by the manufacturer itself.

 

* Please note we do not process any returns on Boxing Day Dec 26 & 27 * Both in store and on line.

 

MountainCultures.com ships internationally on a case by case scenario. For orders outside of Canada & USA.  Please contact customer service to find out if we ship to your address and to receive a shipping quote. 1-587-349-1450 or info@mountaincultures.com

 

 

FREE SHIPPING POLICY:

Free Shipping (Or $1 Shipping charge) may be available on some of our products in the store. Products that qualify for free shipping are not available to customers located in Alaska, Yukon, North West Territories, Nunavut and all of the Hawaiian Islands. If you live in one of these locations and you purchase an item with free shipping we will contact you with shipping quote before sending package. 

 

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.


- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mountaincultures.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mountaincultures.com and send your item to: Mountain Cultures Inc, 8650 112th Ave NW, 8120, Calgary AB T3R0R5, Canada.



Shipping
To return your product, you should mail your product to: Royal Oak Park mall, Mountain Cultures Inc, 8650 112th Ave NW, 8120, Calgary AB T3R0R5, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.