-Mountain Cultures accepts opened product in sellable condition for return or exchange within 30 days of the sale.
-All "Sale Priced" Items are final sale and do not qualify for return of any kind unless product is defective.
-Mountain Cultures will not accept returns on skis that have been mounted & or drilled under any circumstance. If it is a warranty issue it will be dealt with accordingly by the manufacturer.
Contact email@example.com to obtain a return authorization. Instructions will be provided on where to ship the product, please clearly label the returned product with the return authorization number. Shipping on returned items will be the responsibility of the buyer.
Please ensure that you contact us before returning your product. All tags and original packaging are required for a full return to be issued. Items damaged in return shipping due to inadequate or incorrect repackaging may be charged a restocking fee of up to 30% of the purchase price. We also reserve the right to assess a restocking fee if the return does not follow the guidelines listed in our Return Policy, or if the return accrues any additional damage due to improper care or poor repackaging. Examples include (but are not limited to): pet hair, makeup stains, excessive perfume/cologne smells, missing parts or important tags, etc.
* Mountain Cultures does not accept returns on protective helmets sold in store or on-line due to insurance liabilities unless its a warranty request which in most cases is dealt with by the manufacturer itself.
* Please note we do not process any returns on Boxing Day Dec 26 & 27 * Both in store and on line.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to make arrangements.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.